What should I do if I accidentally tripped my alarm?
Contact New World Solutions or call us on: 1.888.938.8853 to notify us.Read More
I’m moving soon. What happens to my alarm monitoring service?
New World Solutions offers flexible move options to fit our customers’ needs. Find the option that works best for you: Transfer your service to your new home. Arrange for the incoming home owner to take over your current system and contract. Transfer your contract to someone else. (See below.) Cancel your contract by paying off…Read More
I am moving and I want to relocate my alarm system, is this possible?
YES. NWS offers all its customers a flexible and customized Alarm Mover program for a small fee. Please contact NWS or call: 1.888.938.8253.Read More
How do I test my alarm?
We recommend you test your system quarterly or after you make any changes, like renovations or switching phone providers. Call 1.888.938-8253 and let the Operator know you want to run a test. The Operator will ask you for: Your name The name on the account Your ID# or passcode The length of time you want your system…Read More
What do I need to do if I switch phone providers?
Your alarm needs a way to communicate with our monitoring center. If you’re thinking about switching, please call us at: 1.888.938.8253 to discuss your options. We want you to be fully informed before you make the switch.Read More
Will my alarm system be affected if I am switching my phone service?
It could be, depending on which provider service you use and the type of alarm communication you have. If you are planning to switch phone providers, please call us on: 1.888.938.8253 or contact us to discuss.Read More
Do I need a license to install, service, or maintain burglar alarms, fire alarms or electronic security systems like CCTV or to engage in the practice of locksmithing in New Jersey?
Yes.Public Law 1997, c.305, signed by Governor Whitman in 1998, requires that individuals and businesses obtain a license to provide these services. 45:5A-29(a); SUBCHAPTER 1. GENERAL PROVISIONS 13:31A-1.1 PURPOSE AND SCOPEa) The rules in this chapter implement the provisions of P.L. 1997, c.305, amending andsupplementing the provisions of P.L. 1962, c.162, N.J.S.A. 45:5A-1 et seq., The…Read More
I don’t own a home but I rent an apartment. Can I still install an alarm system?
Yes. As long as you do not have any building or association bylaw that restricts you from doing so.Read More
What should I do if I accidentally tripped my alarm system?
If your alarm system has sounded for 30 seconds or more, please call our monitoring center at: 1.888.938.8253 to report the false alarm. When speaking to an Alarm Monitoring Center Representative, you will need to provide them with your personal ID# or passcode.Read More
My alarm went off but no one contacted me?
Every NWS alarm system complies with the ANSI / SIA CP-01 standard that says that every alarm system should be installed with a 30 second delay before a signal is transmitted to the monitoring center to help reduce false alarms. Therefore, you will only be contacted should an alarm sound for 30 seconds or more.Read More