Do I need a license to install, service, or maintain burglar alarms, fire alarms or electronic security systems like CCTV or to engage in the practice of locksmithing in New Jersey?

Yes.Public Law 1997, c.305, signed by Governor Whitman in 1998, requires that individuals and businesses obtain a license to provide these services. 45:5A-29(a); SUBCHAPTER 1. GENERAL PROVISIONS 13:31A-1.1 PURPOSE AND SCOPEa) The rules in this chapter implement the provisions of P.L. 1997, c.305, amending andsupplementing the provisions of P.L. 1962, c.162, N.J.S.A. 45:5A-1 et seq., The…

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I don’t own a home but I rent an apartment. Can I still install an alarm system?

Yes. As long as you do not have any building or association bylaw that restricts you from doing so.

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What should I do if I accidentally tripped my alarm system?

If your alarm system has sounded for 30 seconds or more, please call our monitoring center at: 1.888.938.8253 to report the false alarm. When speaking to an Alarm Monitoring Center Representative, you will need to provide them with your personal ID# or passcode.

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My alarm went off but no one contacted me?

Every NWS alarm system complies with the ANSI / SIA CP-01 standard that says that every alarm system should be installed with a 30 second delay before a signal is transmitted to the monitoring center to help reduce false alarms. Therefore, you will only be contacted should an alarm sound for 30 seconds or more.

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My alarm system went off and now I can’t arm the system, why?

Please make sure to use your alarm code to turn off the alarm every time your alarm system goes off and then enter it again to reset the system. If you only enter your code once it will not necessarily reset the system. As best practice, please make sure to enter the code twice and…

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The chime sound I hear from the keypad every time a zone is opened all of a sudden stopped working- why?

Please make sure your chime bell is turned on from your keypad. For Honeywell systems, you can enter your code plus 9 to turn it or off.  Contact us if you still need any help.

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Why am I being charged a fee for every service call if I am paying a monthly fee?

The monthly alarm bill only covers the monitoring services. Anything that requires maintenance, relocation of equipment, repair service or install requires a labor charge along with any additional parts costs.

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Can I get a signal history for my security system?

Our Monitoring Center keeps a continuous record of every signal we have receive from your alarm system. If you would us like to review any alarm activity, including time and type of signal and what action was taken please call us on: 1.888.938.8253 or contact us.

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How does alarm monitoring work?

When we activate your security system, you will be monitored 24 hours a day and 7 days a week with our award-wining NEW WORLD protection.  When one of your alarm’s sensors are triggered by an event such as a break-in or environmental hazard, your alarm signals are transmitted to our Monitoring Center. A highly trained…

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Can I save money on my homeowner’s insurance by having an alarm system installed?

Some insurance companies may provide up to a 20% discount on your homeowner insurance by having a security and or a fire alarm system. Please check with your insurance company for more information.

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